/mcp• Street • Phone Location You need user or system administrator authority to access the Emergency Call Alert window. Java Runtime Environment (JRE) must be installed on your machine to monitor web alerts. Note Use the following procedure to view the Emergency Call Alert window. Procedure Step 1 In the Cisco Emergency Responder User window, click Web Alert. The Emergency Call Alert window appears. Step 2 You may see specific alerts from ERLs assigned to you, depending on how your administrator has set up the system. Click All to view all the alerts in the system. Step 3 To view the Call Details window, click on a call record. The Call Details window appears. For additional information about the displayed fields, see Emergency Call Information, on page 6. Use Phone Search If you need to see location details about a call that is no longer visible in the Emergency Call Alert window, use the phone search to look up the extension. If you do not know the caller extension number, you can find it in the Call History window. For information about how to view a call history, see View History of Emergency Calls, on page 11. You can perform both partial string searches and E.164 Dial Plans searches with Phone Search. If you are searching E.164 Dial Plans then a plus sign (+) should come before the number. Note • If an emergency call is placed immediately after the Emergency Responder server is started, the caller location details might not be available right away. Results of a phone search using this caller extension say No matching phone for the given extension. • A caller might place an emergency call from one Emergency Response Location (ERL) and then immediately move to a different ERL. If Emergency Responder registers this move before you use the Phone Search feature, the phone search window displays the location details of the second ERL. • If you try to view location details for a phone that shares an extension, the phone search window displays details for all phones for that extension. To refine your search, click Select a phone to view details. Choose the phone whose details you want to view based on the Last Time of Emergency Call field. Tip Cisco Emergency Responder Onsite Security Guide for Release 15 and SUs 9 Cisco Emergency Responder Use Phone Search