McDewey

A Secure File Transfer Protocol (SFTP) server like FreeFTPd (http://www.freesshd.com/?ctt=download) for detailed instructions on how to configure and use FreeFTPd see: How to configure FreeFTPD for Unified Communications G Collect the files Step 1. Open Putty, and log in to the CUCM CLI Note: You need to perform the same procedure on all servers you want to collect traces from Step 2. In order to verify the files you need use the file list command. file list { activelog | inactivelog | install } file-spec [ page | detail | reverse ] [ date | size ]

• The location of the files are: activelog cm/trace/ccm/sdl/SDL* activelog cm/trace/ccm/calllogs/calllogs* activelog cm/trace/ccm/sdi/ccm* (CUCM 7.x and older) If you need to download other type of files, you can find a useful list of file locations on: Communications Manager RTMT Trace Locations in CLI https://supportforums.cisco.com/document/65651/communications-manager-rtmt-trace-locations- cli Example file list activelog cm/trace/ccm/sdl/SDL* detail