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Contents Introduction Prerequisites Requirements Components Used Background Information Procedure Introduction This document describes how to download a Music on Hold (MoH) file from Cisco Call Manager server. Contributed by Sankalp Jain, Cisco TAC Engineer. Prerequisites Requirements Cisco recommends that you have knowledge of these topics: Simple File Transfer Protocol (SFTP) Server Setup G Access to Command line interface (CLI) of Call Manager G Components Used The information in this document is based on these software and hardware versions: CUCM Release 10.5.2.11900-3 G Freeftpd SFTP server (Third Party) G The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command. Background Information From Call Manager 5.x onwards, MoH file needs to be uploaded through CCMAdmin Portal on each node where the file is required, however, there is no provision to download this file from the web interface of the Call Manager . At times when a specific MoH file is required and is not available elsewhere with the Administrator . For example, a recorded announcement MoH file is available on one cluster and same MoH is required to be played on another cluster, but the required MoH file is not available with the