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administrator or the administrator who had the file earlier has left the company and the only way to get the same MoH file, is through the Call Manager. In such scenarios, this specified method to download the MoH file comes very handy. Procedure

  1. Establish a Secure Shell (SSH) connection to the Call Manager, where the MoH file is uploaded.
  2. Check the list of all MoH files available on the server with this command: file list activelog /mohprep admin:file list activelog /mohprep CiscoMOHSourceReport.xml SampleAudioSource.alaw.wav SampleAudioSource.g729.wav SampleAudioSource.ulaw.wav SampleAudioSource.wb.wav SampleAudioSource.xml SilenceAudioSource.alaw.wav SilenceAudioSource.g729.wav SilenceAudioSource.ulaw.wav SilenceAudioSource.wb.wav SilenceAudioSource.xml ToneOnHold.alaw.wav ToneOnHold.g729.wav ToneOnHold.ulaw.wav ToneOnHold.wb.wav ToneOnHold.xml dir count = 0, file count = 16
  3. Download the required file with this command: file get activelog /mohprep/<name of the MoH file> To download all MoH files, you can use this command: file get activelog /mohprep/*.wav To download all MoH files of a specific codec, use: file get activelog /mohprep/*.<codecname>.wav admin:file get activelog /mohprep/SampleAudioSource.g729.wav Please wait while the system is gathering files info ...done. Sub-directories were not traversed. Number of files affected: 1 Total size in Bytes: 332600 Total size in Kbytes: 324.8047 Type Y to proceed. file get activelog /mohprep/*.<codecname>.wav admin:file get activelog /mohprep/SampleAudioSource.g729.wav Please wait while the system is gathering files info ...done. Sub-directories were not traversed. Number of files affected: 1 Total size in Bytes: 332600 Total size in Kbytes: 324.8047 Once the transfer of the MoH is successful, you should be able to find the MoH file in the root directory of your SFTP server. If you come across error messages like these, it is possible that it is an issue with the SFTP server or connectivity to the SFTP server. In this case, you must verify your SFTP server’s settings and/or Connectivity to the same . file get activelog /mohprep/*.<codecname>.wav