/mcpConfigure an Encrypted Phone Security Profile To configure secure silent monitoring, you must configure the phone security profile for your supervisor phone and any agent phones to specify Encrypted as the Device Security Mode. Procedure Step 1 From Cisco Unified CM Administration, choose System > Security > Phone Security Profile. Step 2 Perform either of the following steps: • Click Add New to create a new phone security profile. • Click Find and select an existing phone security profile. Step 3 If you have created a new phone security profile, select your phone model from the Phone Security Profile Type drop-down list. Step 4 Enter a Name for the Phone Security Profile. Step 5 From the Device Security Mode drop-down list, choose Encrypted. Step 6 Click Save. Step 7 Repeat the above steps to configure phone security profiles for your supervisor phone and any agent phones. Assign Security Profile to Phone Perform the following steps to assign a phone security profile to a phone. For secure silent monitoring to work, you must assign the phone security profile to both the agent phone and the supervisor phone. Procedure Step 1 From Cisco Unified CM Administration, chooseI Device > Phone. Step 2 Click Find and select the agent phone on which you want to configure a phone security profile. Step 3 From the Device Security Profile drop-down list, choose the phone security profile that you have set up. Step 4 Click Save. Step 5 Repeat the previous steps for the supervisor phone. Configure Silent Monitoring for Unified Contact Center Express The following steps contain a sample Silent Monitoring for Cisco Unified Contact Center Express configuration via Cisco Finesse. Before you begin Make sure that both the agent and supervisor phone are compatibile for Cisco Finesse. Refer to the Unified CCX Software Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/ unified-contact-center-express/products-device-support-tables-list.html. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 126 Monitoring and Recording Configure an Encrypted Phone Security Profile