/mcpStep 3 Uncheck the check box in the Blocked column for 6 in the Order column. Step 4 Click Save. Cisco Unity Connection Auto-Attendant Troubleshooting For information about troubleshooting Auto-Attendant using Cisco Unity Connection, see the following: • http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/ unified-communications-manager-callmanager/107517-calltrf.html • http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx/ 8xcuctsg110.html • http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx/ 8xcuctsg040.html • http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx/ 8xcuctsg180.html Cisco Unified CCX Configuration Auto-Attendant comes standard with the five-seat bundle of Cisco Unified Contact Center Express (Unified CCX). For information about the supported versions of Cisco Unified CCX with Unified Communications Manager, see Cisco Collaboration Systems Release Summary Matrix for IP Telephony. Note For information about getting started with scripts, see the Cisco Unified Contact Center Express Getting Started with Scripts. Cisco Unified CCX Prerequisites • Install and configure Cisco Unified CCX before you can use Auto-Attendant. Cisco Unified CCX controls the software and its connection to the telephony system. • Configure users on Unified Communications Manager. Cisco Unified CCX Auto-Attendant Task Flow Auto-Attendant configuration tasks are completed in Cisco Unified Contact Center Express (Unified CCX). To view detailed steps for the following tasks, see Cisco Unified CCX Administration Guide and the Cisco Unified Contact Center Express Getting Started with Scripts respectively. Before you begin • Learn more about the Auto-Attendant feature by reviewing Auto-Attendant Overview, on page 151. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 156 Call Center Features Cisco Unity Connection Auto-Attendant Troubleshooting