/mcpPurpose Command or Action • Configure Cisco WebDialer Web Service , on page 180 Cisco Unified Communications Manager Assistant requires creation of CTI route point to intercept and route calls from managers. Configure CTI Route Point, on page 180 Step 7 Configure IP Phone Services for Manager and Assistant, on page 181 Step 8 Configure Phone Button Templates for Manager, Assistant, and Everyone, on page 184 Step 9 Configure Manager and Assign Assistant for Shared Line Mode, on page 185 Step 10 Configure Assistant Line Appearances for Shared Line, on page 186 Step 11 The assistant accesses the Cisco Unified Communications Manager Assistant features Install Assistant Console Plugin, on page 187 Step 12 by using the Assistant Console application and the Cisco Unified IP Phone. The Assistant Console provides call-control functions such as answer, divert, transfer, and hold. See Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager. Configure the manager and assistant console applications. Step 13 Configure Partitions for Manager Assistant Shared Line Support You must create three partitions: Generated_Everyone, Generated_Managers, and Generated_Route_Point. Procedure Step 1 From Cisco Unified CM Administration, choose Call Routing > Class of Control > Partition. Step 2 Click Add New to create a new partition. Step 3 In the Partition Name, Description field, enter a name for the partition that is unique to the route plan. Partition names can contain alphanumeric characters, as well as spaces, hyphens (-), and underscore characters (_). See the online help for guidelines about partition names. Step 4 Enter a comma (,) after the partition name and enter a description of the partition on the same line. The description can contain up to 50 characters in any language, but it cannot include double quotes ("), percentage sign (%), ampersand (&), backslash (), angle brackets (<>), or square brackets ([ ]). If you do not enter a description, Cisco Unified Communications Manager automatically enters the partition name in this field. Step 5 To create multiple partitions, use one line for each partition entry. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 171 Call Center Features Configure Partitions for Manager Assistant Shared Line Support