/mcpConfigure an Intercom Translation Pattern Procedure Step 1 Choose Call Routing > Intercom > Intercom Translation Pattern. The Find and List Intercom Translation Patterns window appears. Step 2 Perform one of the followings tasks: a) To copy an existing intercom translation pattern, locate the partition to configure, click Copy eside the intercom translation pattern to copy. b) To add a new intercom translation pattern, click the Add New. Step 3 Configure the fields in the Intercom Translation Pattern Configuration field area. For more information on the fields and their configuration options, see Online Help. Step 4 Click Save. Ensure that the intercom translation pattern that uses the selected partition, route filter, and numbering plan combination is unique. if you receive an error that indicates duplicate entries, check the route pattern or hunt pilot, translation pattern, directory number, call park number, call pickup number, or meet-me number configuration windows. The Intercom Translation Pattern Configuration window displays the newly configured intercom translation pattern. What to do next Refer to the Manager Assistant Task Flow for Shared Lines, on page 170 to determine the next task to complete. Configure Multiple Manager Assistant Pool Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. Step 2 From the Server drop-down list, choose the server on which the Cisco IP Manager Assistant service is active. Step 3 From the Service drop-down list, choose the Cisco IP Manager Assistant service. The Service Parameter Configuration window, which lists the parameters, is displayed. Step 4 Click Advanced. The advanced parameters for Clusterwide Parameters (Parameters that apply to all servers) are displayed. Step 5 Configure the following parameters to add multiple manager assistant pools in Clusterwide Parameters (Parameters that apply to all servers): a) Enable Multiple Active Mode—The default is False. When this parameter is set to True, the administrator can configure up to 7000 managers and assistants by using multiple pools. b) Pool 2: Cisco IPMA Server (Primary) IP Address—No default. The administrator must manually enter this IP address. Administrator can assign up to 2500 managers and assistants to this address. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 176 Call Center Features Configure an Intercom Translation Pattern