/mcpSolution Ensure that the Cisco IP Manager Assistant service has been activated by checking the activation status of the service from Cisco Unified Serviceability > Tools > Service Activation. If the Cisco IP Manager Assistant service has already been activated, restart the Unified Communications Manager Assistant from Cisco Unified Serviceability > Tools > Control Center—Feature Services. Manager Is Logged Out While the Service Is Still Running Problem Although the manager is logged out of Unified Communications Manager Assistant, the service still runs. The display on the manager IP phone disappears. Calls do not get routed, although filtering is On. To verify that the manager is logged out, view the application log using the Cisco Unified Real-Time Monitoring Tool. Look for a warning from the Cisco Java Applications that indicates that the Cisco IP Manager Assistant service logged out. Possible Cause The manager pressed the softkeys more than four times per second (maximum limit allowed). Solution The Unified Communications Manager administrator must update the manager configuration. Perform the following procedure to correct the problem: 1. From Cisco Unified CM Administration, choose User Management > End User. The Find and List Users window is displayed. 2. Enter the manager name in the search field and click Find. 3. From the search results list, choose the manager that you want to update. The End User Configuration window is displayed. 4. From the Related Links drop-down list, choose Cisco IPMA Manager and click Go. 5. Make the necessary changes to the manager configuration and click Update. Manager Cannot Intercept Calls That Are Ringing on the Assistant Proxy Line Problem The manager cannot intercept the calls that are ringing on the assistant proxy line. Possible Cause The calling search space of the proxy line is not configured properly. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 196 Call Center Features Manager Is Logged Out While the Service Is Still Running