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Immediate Divert Troubleshooting Key is not active The phone displays this message when the user presses iDivert: Key is not active The voice-messaging profile of the user who pressed iDivert does not have a voice-messaging pilot. Configure a voice-messaging pilot in the user voice-messaging profile. Temporary Failure The phone displays this message when the user presses iDivert: Temporary Failure The voice-messaging system does not work, or a network problem exists. Troubleshoot your voice-messaging system. See troubleshooting or voice-messaging documentation. Busy The phone displays this message when the user presses iDivert: Busy This message means that the voice-messaging system is busy. Configure more voice-messaging ports or try again. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 216 Voice Messaging Features Immediate Divert Troubleshooting