McDewey

Key Not Active Problem During a call, the CallBack softkey displays on the phone and the user presses the CallBack softkey before the phone rings. But, the following error message is displayed on the phone: Key Not Active Possible Cause User may not be pressing the CallBack softkey at the appropriate time. Solution Users must press the CallBack softkey after a ringing or busy signal is received. Pressing the softkey at the wrong time may cause an error message to display on the phone. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 255 Placing Calls Key Not Active