/mcpStep 7 Click Save. Hotline Troubleshooting The following table provides troubleshooting information for cases where hotline calls do not dial correctly. Table 25: Troubleshooting Hotline—Calls Do Not Dial Correctly Solution Problem Check PLAR configuration. Dial tone • Check PLAR configuration. • Verify that the phones on both ends are configured as hotline phones. Reorder tone or VCA (intracluster call) • Check PLAR configuration. • Verify that the phones on both ends are configured as hotline phones. • Verify that route class signalling is enabled on trunks. • Check the configuration of route class translations on CAS gateways. Reorder tone or VCA (intercluster or TDM call) The following table provides troubleshooting information for cases where call screening based on caller ID does not work. Table 26: Troubleshooting Hotline—Call Screening Based on Caller ID Problems Solution Problem • Check Caller ID. • Add pattern to screen CSS. Call not allowed Remove pattern from screen CSS. Call allowed Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 269 Placing Calls Hotline Troubleshooting