McDewey

Description Field The Destination and Calling Search Space fields are et used to redirect the call to the forward destination. Specify the following values: • Voice Mail—Check this check box to use the configured values in the Voice Mail Profile Configuration window. Note When this check box is checked, Unified Communications Manager ignores the values in the Destination and the Calling Search Space fields. When this check box is checked for internal calls, the system automatically checks the Voice Mail check box for external calls. If you do not want external calls to forward to the voicemail system, you must uncheck the Voice Mail check box for external calls. • Destination—This field specifies the directory number to which an internal nonconnected call is forwarded when an application that controls that directory number fails. Use any dialable phone number, including an outside destination. Note When you enter a destination value for internal calls, the system automatically copies this value to the Destination field for external calls. If you want external calls to be forwarded to a different destination, you must enter a different value in the Destination field for external calls. • Calling Search Space—The Forward No Coverage External Calling Search Space is used to forward the call to the Forward No Coverage External destination. This value applies to all devices that use this directory number. Note If the system is using partitions and calling search spaces, Cisco recommends that you configure the Call Forward Calling Search Spaces. When a call is forwarded or redirected to the Call Forward destination, the configured call forward calling search space is used to forward the call. If the Calling Search Space is None, the forward operation may fail if the system is using partitions and calling search spaces. For example, if you configure the Forward No Coverage destination, you should also configure the Forward No Coverage Calling Search Space. If you do not configure the Forward No Coverage Calling Search Space, and the Forward No Coverage destination is in a partition, the forward operation may fail. Note When you choose a calling search space for internal calls, the system automatically copies this value to the calling search space setting for external calls. If you want external calls to be forwarded to a different calling search space, choose a different value in the Calling Search Space field for external calls. Forward No Coverage External This field applies only to CTI route points and CTI ports. The fields in this row specify the forwarding treatment for external calls to this CTI route point or CTI port if the CTI route point or CTI port fails. Configure the following values: • Voice Mail—Check this check box to use the configured values in the Voice Mail Profile Configuration window. Note When this check box is checked, Unified Communications Manager ignores the values in the Destination and Calling Search Space fields. • Destination—This field specifies the directory number to which an internal nonconnected call is forwarded when an application that controls that directory number fails. Use any dialable phone number, including an outside destination. • Calling Search Space—This value applies to all devices that use this directory number. Forward on CTI Failure This field applies to unregistered internal DN calls. The calls are rerouted to a specified destination or voicemail. Note You must also specify the maximum number of forwards in the Service Parameters Configuration window for a directory number in the Max Forward UnRegistered Hops to DN service parameter. This parameter specifies the maximum number of forward unregistered hops that are allowed for a directory number at the same time. This parameter limits the number of times the call can be forwarded due to unregistered DN when a forwarding loop occurs. Use this count to stop forward loops for external calls that have been Call Forward Unregistered. Unified Communications Manager terminates the call when the value that is specified in this service parameter is exceeded. Forward Unregistered Internal Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 345 Receiving Calls Call Forwarding Fields