McDewey

Call Park Interactions Interaction Feature CTI applications access call park functionality, including monitoring activity on call park DNs. To monitor a call park DN, add an application or end user that is associated with the CTI application to the Standard CTI Allow Call Park Monitoring user group. CTI Applications Music On Hold allows users to place calls on hold with music that a streaming source provides. The Music On Hold audio source for Call Park is selected by the setting of the Network Hold MOH Audio Source setting within the Phone Configuration window. If you do not choose an audio source within the device configuration, Cisco Unified CM uses the audio source that is defined in the device pool or the system default if the device pool does not specify an audio source ID. Music On Hold The route plan report displays the patterns and directory numbers that are configured in Unified Communications Manager. Use the route plan report to look for overlapping patterns and directory numbers before assigning a directory number to Call Park. Route Plan Report Assign the call park directory number or range to a partition to limit call park access to users on the basis of the device calling search space. Calling Search Space and Partitions Call Park supports Immediate Divert (iDivert or Divert softkey). For example, user A calls user B, and user B parks the call. User B retrieves the call and then decides to send the call to a voice-messaging mailbox by pressing the iDivert or Divert softkey. User A receives the voice mail greeting of user B. Immediate Divert • Barge with Call Park–The target phone (the phone that is being barged upon) controls the call. The barge initiator “piggybacks” on the target phone. The target phone includes most of the common features, even when the target is being barged; therefore, the barge initiator has no feature access. When the target parks a call, the barge initiator then must release its call (the barge). • cBarge with Call Park–The target and barge initiator act as peers. The cBarge feature uses a conference bridge, which causes it to function like a MeetMe conference. Both phones (target and barge initiator) have full access to their features. Barge We recommend that you do not configure both Directed Call Park and the Park softkey for Call Park, but the possibility exists to configure both. If you configure both, ensure that the call park and directed call park numbers do not overlap. Directed Call Park When a user parks a call across a QSIG intercluster trunk or a QSIG gateway trunk, the caller who has been parked (the parkee) does not see the To parked number message. The phone continues to display the original connected number. The call has been parked, and the user who parked the call can retrieve it. When the call is retrieved from the parked state, the call continues, but the caller who was parked does not see the newly connected number. QSIG Intercluster Trunks Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 391 Receiving Calls Call Park Interactions