McDewey

C H A P T E R 35 Hold Reversion • Hold Reversion Overview, on page 467 • Hold Reversion Prerequisites, on page 467 • Hold Reversion Configuration Task Flow, on page 468 • Hold Reversion Interactions, on page 471 • Hold Reversion Restrictions, on page 472 Hold Reversion Overview When you place a call on hold, the Hold Reversion feature alerts you when the held call exceeds a configured time limit. When the configured time limit expires, an alert is generated on your phone to remind you to handle the call. The following alerts are available: • The Phone rings or beeps once • The status line displays “Hold Reversion” • The LED next to the line button flashes continuously • A vibrating handset icon displays The type of alert that you receive depends on the capabilities of your phone. Note To retrieve a reverted call, you can: • Pick up the handset • Press the speaker button on the phone • Press the headset button • Select the line that is associated with the reverted call • Press the Resume softkey For details, see the user guide for your particular phone model. Hold Reversion Prerequisites • Cisco CallManager service must be running on at least one node in the cluster Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 467