McDewey

Call Transfer Configuration Task Flow Procedure Purpose Command or Action Transfer allows you to redirect a single call to a new number with or without consulting the Configure Consult and Blind Transfer, on page 494 Step 1 transfer recipient. Perform this step to configure Trnsfer as a softkey and/or button. (Optional) Transfer On-Hook is an option to complete call transfers. Press Trnsfer, dial the Configure Transfer On-Hook, on page 499 Step 2 number to which the call should be transferred to, and go on-hook to complete the transfer. Perform this step to configure the service parameter. (Optional) Direct Transfer allows you to transfer two calls to each other (without you remaining Configure Direct Transfer, on page 499 Step 3 on the line). Perform this step to configure DirTrfr as a softkey and/or button. Configure Consult and Blind Transfer Complete one of the task flows depending on whether your phone supports softkey or buttons. Procedure Purpose Command or Action Configure a Softkey Template for Transfer, on page 494 Step 1 Configure Transfer Button, on page 498 Step 2 Configure a Softkey Template for Transfer Trnsfer softkey is used for consult and blind transfer of a call. The trnsfer sofkey has the following call states: • connected • on hold Use this procedure to make the Trnsfer softkey available: Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 494 Receiving Calls Call Transfer Configuration Task Flow