/mcpStep 2 Click Find to display the list of configured phones. Step 3 Choose the phone to which you want to add the phone button template. Step 4 In the Phone Button Template drop-down list, choose the phone button template that contains the new feature button. Step 5 Click Save. A dialog box is displayed with a message to press Reset to update the phone settings. Configure Transfer On-Hook Before you begin Configure Consult and Blind Transfer, on page 494 Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. The Service Parameter Configuration window is displayed. Step 2 From the Server drop-down list, choose the server on which you want to configure the parameter. Step 3 From the Service drop-down list, choose the Cisco CallManager (Active) service. Step 4 In the Clusterwide Parameters (Device - Phone), choose True for the Transfer On-Hook Enabled service parameter. Step 5 Click Save. Configure Direct Transfer Complete one of the task flows depending on whether your phone supports softkey or buttons. Procedure Purpose Command or Action Perform this step to add Direct Transfer softkey to template and configure the softkey using the Common Device Configuration or phone. Configure a Softkey Template for Direct Transfer, on page 499 Step 1 Perform this step to add and configure the Direct Transfer button to a phone. Configure Direct Transfer Button, on page 502 Step 2 Configure a Softkey Template for Direct Transfer Direct Transfer softkey has the following call states: • Connected Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 499 Receiving Calls Configure Transfer On-Hook