/mcpCreate CTI Remote Devices Use the following procedure to create a CTI remote device is a device type that represents off-cluster phones that users can use with Cisco UC applications. The device type is configured with one or more lines (directory numbers) and one or more remote destinations. Unified Communications Manager provides Extend and Connect capabilities to control calls on devices such as public switched telephone network (PSTN) phones and private branch exchange (PBX) devices. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Add New. Step 3 Select CTI Remote Device from the Phone Type drop-down list and then click Next. Step 4 Select the appropriate user ID from the Owner User ID drop-down list. Note Only users for whom you enable mobility are available from the Owner User ID drop-down list. Unified Communications Manager populates the Device Name field with the user ID and a CTRID prefix, for example, CTRIDusername. Step 5 Edit the default value in the Device Name field, if appropriate. Step 6 Enter a meaningful description in the Description field. Note Cisco Jabber displays device descriptions to users. If Cisco Jabber users have multiple devices of the same model, the descriptions from Unified Communications Manager help users tell the difference between them. Step 7 Ensure that you select an appropriate option from the Rerouting Calling Search Space drop-down list in the Protocol Specific Information section. The Rerouting Calling Search Space drop-down list defines the calling search space for rerouting and ensures that users can send and receive calls from the CTI remote device. Step 8 Configure the remaining fields in the Phone Configuration window. For more information on the fields and their configuration options, see Online Help. Step 9 Click Save. The fields to associate directory numbers and add remote destinations are displayed in the Phone Configuration window. Add Directory Number to a Device A directory number (DN) is a numerical address that is configured as a line on the CTI remote device. A DN typically represents the primary work number of a user (for example, 2000 or +1 408 200 2000). Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 58 Remote Worker Features Create CTI Remote Devices