McDewey

Interaction Feature PSAP CallBack call will consider Extension Mobility (EM) status. If you log in with EM profile credentials and dial the emergency number using the translation pattern, an ELIN will be associated for this outbound emergency call. If the call is disconnected and the ELIN where the user is still logged in is called back using PSAP CallBack, the call is routed to the device which initiated the call. Note This is the device on which the user is still logged in. Extension Mobility PSAP CallBack will fail if a user logs out of EM before a PSAP CallBack is performed. When a user logs in with EM profile credentials, and the emergency number is dialed using the translation pattern, an ELIN will be associated for this outbound emergency call. If the call is disconnected and is called back using PSAP CallBack, if the user has since logged out, the call will not route to the device that initiated the call and will fail. PSAP CallBack with a user logged in on a different device. When a user logs in with EM profile credentials at Phone A and dials the emergency number using the translation pattern, an ELIN will be associated for this outbound emergency call. If the call is disconnected, the user should log out from Phone A. If the user then logs in to another phone, Phone B, with the same profile, and the ELIN is called back using PSAP CallBack, the call is then be routed to Phone B with normal priority, meaning CFA settings will be ignored and DND settings will not be ignored. PSAP CallBack call with multiple logins. When a user logs in with EM profile credentials at Phone A and dials the emergency number using the translation pattern, an ELIN number will be associated for this outbound emergency call. If the call is disconnected and the user logs in to another phone, Phone B, with the same profile while the user is still logged in on Phone A, and the ELIN is called back using PSAP CallBack, then the call is routed to Phone A only, the device on which the call originated. A roaming device will use the Roaming Device Pool's ELIN Group for an outbound emergency call. Move a device with Device Mobility enabled from its home location to the Roaming location, a change in IP subnet, so that it gets associated with the Roaming device pool. If the emergency number is dialed using the translation pattern, an ELIN is associated for this outbound emergency call. The ELIN belongs to the ELIN Group that is associated with the Roaming Device Pool. Device Mobility Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 646 Custom Features Interactions