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C H A P T E R 55 Headset and Accessories Management • Headset and Accessories Management Overview, on page 671 • Feature Compatibility for Headset and Accessories Management, on page 671 • Workflow: Configure Headset Serviceability, on page 673 • Headset and Accessories Template Management, on page 678 • Firmware Management, on page 682 • Headset and Accessories Inventory Management, on page 683 • Headset and Accessories Troubleshooting and Diagnostics, on page 687 Headset and Accessories Management Overview Headset and Accessories Management enhances your Cisco headset deployment, letting administrators manage headset serviceability from Cisco Unified Communications Manager. From Cisco Unified CM Administration, administrators can: • Remotely configure headset settings such as wireless power range, audio bandwidth, and Bluetooth on/off. • Define and control the headsets or accessories firmware. • Get a detailed inventory of all the headsets and accessories in your deployment. • Diagnose and troubleshoot headsets with Remote PRT, headset metrics in Call Management Records (CMR), and alarms. FeatureCompatibilityforHeadsetandAccessoriesManagement Cisco Headset and Accessories Management is supported in Unified Communications Manager from the following releases: • Release 12.5(1)SU4 for 12.x releases Along with the Unified Communications Manager version, feature support is dependent on the firmware versions of Cisco Headsets and Accessories, Cisco IP Phone, and Cisco Jabber. The following table lists the available headset and accessories management features depending on the headset or accessories, phone, and Unified Communications Manager versions you use. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 671