McDewey

C H A P T E R 74 The US Federal Communications Commission (FCC) Emergency Call Routing Regulations • Emergency Call Routing Regulations Overview, on page 885 • Configure Emergency Call Routing Regulations, on page 887 Emergency Call Routing Regulations Overview Emergency Call Routing Regulation provides us with information in compliance with the US FCC laws on how the Emergency Calls (911) are configured and routed in the US and non-US time zones. The US FCC signed the following laws to ease public safety by encouraging and enabling the prompt deployment of a nationwide, seamless communications infrastructure for emergency services. The US FCC signed the following laws on Emergency Call (911) routing: • Kari's Law—This law applies to Multi-Line Telephone Systems (MLTS) that serve users in settings such as office buildings, campuses, and hotels. The FCC requires MLTS to enable users to dial 911 directly, without dialing a prefix reach an outside line and notifies the front desk or security office when emergency calls are made. • Ray Baum's Act—Under section 506 of Ray Baum’s act, dispatch the location details (a street address, building number, floor number, room number) with emergency calls regardless of the technological platform used so that the 911 call centers receive the caller's location automatically and can dispatch responders more quickly. For more information on FCC laws, see https://www.fcc.gov/mlts-911-requirements An Emergency Responder effectively manages calls in the telephony network to respond and handle all emergency calls in compliance with local ordinances. It also dispatches location details and notifications are dispatched to the Unified Communications Manager. The following image shows the connection between the Emergency Responder and Unified Communications Manager. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 885