/mcpProcedure Step 1 Find the locale installer for your release on cisco.com: • For Unified Communications Manager, go to https://software.cisco.com/download/ navigator.html?mdfid=268439621&i=rm • For IM and Presence Service, go to https://software.cisco.com/download/ navigator.html?mdfid=280448682&i=rm Step 2 Download your release's locale installer to a server that supports SFTP. Step 3 Log in to Cisco Unified OS Administration using the administrator account. Step 4 Choose Software Upgrades > Install/Upgrade. Step 5 Complete the following fields in the Software Installation/Upgrade window: • For the Source, choose Remote file System. • From the Directory, enter the path to the directory where you saved the locale installer. • From the Server field, enter the server name for the remote file system. • Enter the credentials for the remote file system. • From the Transfer Protocol drop-down list, choose SFTP. You must use SFTP for the transfer protocol. Step 6 Click Next. Step 7 Download and install the locale on the server. Step 8 Restart the server. The updates take effect after the server restarts. Step 9 Repeat this procedure on all Unified Communications Manager and IM and Presence Service cluster nodes in the prescribed order. Do not reset user locales for your end users until the new locale is installed on all cluster nodes. If you are installing the locale for both Unified Communications Manager and IM and Presence Service, you must install the locale for both products before you reset user locales. If you run into any issues, such as could occur if an end user resets a phone language before the locale installation is complete for IM and Presence Service, have your users reset their phone language in the Self-Care Portal to English. After the locale installation is complete, users can reset their phone language, or you use Bulk Administration to synchronize locales to the appropriate language by bulk. Note What to do next After the locale installation is complete for all cluster nodes, your end users can begin using the new user locale. Error Messages See the following table for a description of the messages that can occur during Locale Installer activation. If an error occurs, you can view the messages in the installation log. Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 15 and SUs 86 Postinstallation Tasks Error Messages