McDewey

Reboot the system. 3. Once the recovery CD menu comes up, press Alt + F2 to get to the command prompt. 4. Find the largest partition by performing a "df -h". (/mnt/part6). 5. Locate the install logs at: /mnt/part6/log/install/ directory. 6. Collect the logs. Failed Installations If your installation fails, check the configuration and confirm the following: • Parse the passwords from the platformconfig.xml file to verify security password. • Complete a packet capture from Unified Communications Manager to confirm that the IM and Presence Service IP address is reaching Unified Communications Manager during the install. • Verify that NTP is synchronized on Unified Communications Manager. • If you get a message that install has failed and you want to recover the logs to access the diagnostic information, see Obtain and Run Recovery Software on the CUCM VM. We no longer support the collection of logs by dumping them to serial port due to CentOS limitations. Note • Confirm that the version of the IM and Presence Service and Unified Communications Manager are compatible. • If you are installing a subscriber, verify that the subscriber node is the same version as the publisher node. The subscriber OVA should be the same OVA that is used for the publisher. Unrecoverable IM and Presence Service Node If a node is in a state that cannot be recovered you must reinstall the node. If you reinstall a node in an intercluster deployment, you must delete and re-add the intercluster peer connections between the reinstalled node and the other nodes in the cluster. Note IM and Presence Service Database Publisher Node Complete the following high-level procedure to reinstall an IM and Presence Service database publisher node. Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 15 and SUs 96 Troubleshooting Failed Installations