McDewey

Call info Events Actions GC2-TermConnDroppedEv GC2-CallCtlTermConnDroppedEv GC2-ConnDisconnectedEvent-D GC2-CallCtlConnDisconnectedEv-D GC1-TermConnDroppedEv GC1-CallCtlTermConnDroppedEv GC1-ConnDisconnectedEvent-C GC1-CallCtlConnDisconnectedEv-C GC2-TermConnDroppedEv GC2-CallCtlTermConnDroppedEv GC2-ConnDisconnectedEvent-C GC2-CallCtlConnDisconnectedEv-C GC2-CallInvalidEvent GC2-CallObservationEndedEv GC1-CiscoTransferEndEv D gets dropped from GC2 C gets dropped from GC1 C gets dropped fromGC2 GC2 Invalid Transfer ends Chaperone Use Cases Call Is Redirected to a Hunt List of Chaperones and the Chaperone Enables Call Recording and Conferences in the Called Party Configuration A calls X, X’s DN matches the translation pattern where External Call Control is enabled. CEPM determines this call needs to have a chaperone’s supervise. CEPM returns the permit decision with the obligation <divert>, destination HuntPilot B, which is a hunt pilot of chaperones, and a reason string “chaperone”. CUCM redirects the call to the hunt pilot B, and the chaperone C1 answers the call. After talking to A briefly and discovered that A intended to talk to D, the chaperone C1 starts to establish a conference to D. C1 presses the conference softkey and dials D. CUCM queries CEPM for the call, with calling user C1 with DN C1, and called user D with DN D. CEPM returns the response with permit decision with <continue> call routing directive, since the policy server detects that the caller is the chaperone. CUCM rings D’s phone and D answers the call. C1 presses the conference softkey again, and the conference is established. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 971 Message Sequence Charts Chaperone Use Cases