McDewey

The chaperone C1 presses the “record” softkey. This triggers the call recording being setup from C1’s IP phone to the recorder. As one of the steps to establish recording calls to the recorder, two recording calls setup are first sent to the BIB of C1’s IP phone (INVITE for SIP phone and SCCP only the media message are involved). Note only one recording is shown in the picture. As another step to establish the recording calls to the recorder, the two calls are then redirected to the recorder. When the call recording is eablished successfully, the recording warning tone is playing to the C1’s phone. The recording warning tone is enabled by setting service parameter “Play Recording Notification Tone To Observed Target” to True. After comfirming the call recording is established successfully, the chaperone reads an announcement to both A and D and informs them the call is being recorded. A and D starts to talk under the supervision of the chaperone. NOTE Chaperones have limited abilities in what they can do on a call. The most obvious example is that they cannot put the call on hold, because they are required to be on the call at all times. To learn more about Chaperone limitations, please see the related sections of the External Call Control FFS. Call Events: Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 972 Message Sequence Charts Message Sequence Charts