McDewey

Call info Result Action N.A AddressObserver at A: CiscoAddrIntercomInfoRestorationFailedEv Cause: CAUSE_NORMAL Application has set intercom target DN and label to C, Carol for intercom address A. Now CTI Manager goes out of service, JTAPI failsover to another CTIManager node. After intercom address A come back in service, JTAPI tries to restore intercom target DN, label and UnicodeLabel to C, Carol, UCarol respectively, however due to race condition some other application has already set the target DN, JTAPI get failure response from CTI. N.A AddressObserver at A: CiscoAddrIntercomInfoChangedEv Cause: CAUSE_NORMAL JTAPI will return C as target DN and Carol and UCarol as target label. Application is connected to a CTIManager node, Cisco Unified Communications Manager node goes down, intercom device failsover to another Cisco Unified Communications Manager node, after intercom address comes back in service. CTIManager should restore intercom target Dn and label. Application issues CiscoIntercomAddress.getIntercomTargetDN(), CiscoIntercomAddress.getIntercomLabel() and CiscoIntercomAddress.getIntercomUnicodeTargetLabel() request at A. N.A AddressObserver at A: CiscoAddrIntercomInfoRestorationFailedEv Cause: CAUSE_NORMAL Application is connected to a CTIManager node, Cisco Unified Communications Manager node goes down, intercom device failsover to another Cisco Unified Communications Manager node, after intercom address comes back in service. CTIManager tries to restore intercom target Dn and label, however due to race condition some other application has already set the target Dn and Label, hence CTI is not able to restore the intercom target DN and label. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1053 Message Sequence Charts Message Sequence Charts