McDewey

Info Expected Result Scenario TransactionID : xxxx AgentAddr = A AgentDevice = termA AgentCID = agentCI in GC1 Supervisor1 Device Name = TermS1 Cause = BCNAuthorised CiscoTransferStartEv ….. CiscoTransferEndEv The monitoring session is torn down (since supervisor2 does not meet the security capabilities of the agent) GC2: ConnFailedEv S2 GC2: CallCtlConnFailedEv S2 GC1: CiscoTermConnMonitorEndEv Events Received on Supervisor1 CiscoAddrMonitoringTerminatedEv 4. Supervisor1 transfers the monitoring call to supervisor2 Initiatortaddress = S InitiatorTerminal = TermS InitiatorCall = GC2 Targetaddress = A TargetTerminal = TermATarget call = GC1 GC1: CallCtlTermConnTalkingEv TermA GC2: ConnCreatedEv S ….. GC2: CallCtlConnEstablishedEv TermS GC1: CiscoTermConnMonitorStartEv GC1: CiscoTermConnMonitoringInitiatorInfoEv termA GC2 : ConnCreatedEv A .. GC2: CallCtlConnEstablishedEv TermA GC2: CiscoTermConnMonitoringTargetInfoEv Scenario 7

1. Supervisor1 and agent are secured, supervisor2 is secured.
2. Customer and Agent are in a secured/non-secured call
3. A secured monitoring session is in progress with supervisor1. Targetaddress = A TargetTerminal = TermATarget call = GC1 CiscoTransferStarteEv …. CiscoTransferEndEv GC2: ConnCreatedEv S2 ….. GC2: CallCtlConnEstablishedEv TermS2 GC2: CiscoTermConnMonitoringTargetInfoEv
4. Supervisor1 transfers the monitoring call to supervisor2 Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1286 Message Sequence Charts Message Sequence Charts