McDewey

Monitoring and Recording Use Cases Expected Result Scenario GC1: CallCtlTermConnTalkingEv TermA GC2: CallActiveEv GC2: ConnCreatedEv S …. …. GC2: CallCtlConnEstablishedEv TermS GC1: CiscoTermConnMonitorStartEv TermA GC1: CiscoTermConnMonitorInitiatorInfoEv TermA GC2: ConnCreatedEv A …. …. GC2: CallCtlConnEstablishedEv TermA GC2: CiscoTermConnMonitorTargetInfoEv TermS Scenario 1

1. Agent is non-secured, Supervisor and recorder are encrypted
2. Agent is in a non-secured call with customer
3. Supervisor monitors the call in non-secured mode CiscoTermConnRecordingStartEv CallCtlTermConnTalkingEv TermS The recording is done in a secured mode as Both the supervisor and recorder are secured, but the overall call security is non-secured.
4. Application requests for recording the call at Supervisor Native Queuing

Hunt Pilot HP has one member B. 2. Check box for “Queue Calls” is checked. 3. “Maximum In Queue timer” is set as 60 seconds. 4. “Destination When Maximum Wait Time is Met” is set as C 5. Queue depth is set to 1 6. “Destination When Queue is Full” is set to C Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1287 Message Sequence Charts Native Queuing