McDewey

Call info Event Action Ev.getConnection()).getAddress()).getType() = CiscoAddress.HUNT_PILOT Ev.getCiscoFeatureReason() = CiscoFeatureReason.REASON_NORMAL Cause = UserBusy GC3 CallActiveEv GC3 ConnCreatedEv E GC3 CallCtlConnInitiatedEv E GC3 ConnCreatedEv E GC3 CallCtlConnInitiatedEv E GC3 CallCtlConnEstablishedEv E GC3 TermConnCreatedEv E GC3 CallCtlTermConnTalkingEv TermE GC3 CiscoHuntConnCreatedEv HP GC3 ConnFaileEv E GC3 CallCtlConnFailedEv E Gc3 ConnDisconenctedEv HP Gc3 ConnDisconnectedEv E Gc3 CallCtlConnDisconenctedEv E Gc3 CallInvalidEv E calls HP Call fails Same result as above is observed when "Disconnect" is selected for MaxQueueTime and Agents Not Logged in configs and those conditions get hit. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1301 Message Sequence Charts Message Sequence Charts