McDewey

Secured Recording Secured Recording Use Cases Info Expected Result Scenario CallCtlTermConnTalkingEv TermA Request succeeds CiscoTermConnRecordingStartEv TermA CiscoTermConnRecordingTargetInfoEv Scenario 1 1 .Agent and recorder are encrypted 2. Customer is in a secured/non-secured call with the agent. 3. The agent initiates a request to record the call CallCtlTermConnTalkingEv TermA Request succeeds CiscoTermConnRecordingStartEv TermA CiscoTermConnRecordingTargetInfoEv Scenario 2

1. Agent is non-secured and recorder is encrypted
2. Customer is in a non-secured call with agent
3. Agent issues a request to record the call Cause = CAUSE_BCNAUTHORISED CallCtlTermConnTalkingEv TermA CiscoTermConnRecordingStartEv CiscoTermConnRecordingEndEv Scenario3
4. Agent is encrypted and recorder is non-secured
5. Customer is in a secured/non-secured call with the agent
6. The agent issues a request to record the call CallCtlTermConnTalkingEv TermA Request succeeds CiscoTermConnRecordingStartEv termA CiscoTermConnRecordingTargetInfoEv Scenario 4
7. Agent and Recorder are non-secured
8. Customer and Agent are in a non-secured call
9. Agent issues a request to record the call CallCtlTermConnTalkingEv TermA Request fails with exception Scenario 5
10. Agent and recorder are authenticated
11. Agent and customer are in a call
12. Agent issues a request to record the call Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1446 Message Sequence Charts Secured Recording