McDewey

Comments CiscoUnified JTAPI support Method names Class names Yes getCapabilities Yes getName Yes getObservers Yes getProvider Yes getTerminalCapabilities Yes getTerminalConnections Yes removeCallObserver Yes removeObserver Yes answer TerminalConnection Yes getCapabilities Yes getConnection Yes getState Yes getTerminal Yes getTerminalConnectionCapabilities Yes terminalChangedEvent TerminalObserver Call Center Package The following table lists each JTAPI interface in the JTAPI Call Center Package followed by the associated method(s) and whether the classes are supported by the Cisco Unified JTAPI implementation. CiscoUnifiedJTAPI support Method names Class names getACDManagerAddress ACDAddress getLoggedOnAgents getNumberQueued getOldestCallQueued getQueueWaitTime getRelativeQueueLoad ACDAddressObserver Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1609 Cisco Unified JTAPI Classes and Interfaces Call Center Package