McDewey

CiscoUnifiedJTAPI support Method names Class names canAddCallObserver CallCenterAddressCapabilities canConnectPredictive CallCenterCallCapabilities canGetTrunks canHandleApplicationData Yes canGetACDAddresses CallCenterProviderCapabilities Yes canGetACDManagerAddresses Yes canGetRouteableAddresses Yes canRouteCalls RouteAddressCapabilities Call Center Events Package The following table lists each JTAPI interface in the JTAPI Call Center Events Package followed by the associated method(s), and whether the classes are supported by the Cisco Unified JTAPI implementation. CiscoUnifiedJTAPI support Method names Class names ACDAddrBusyEv getAgent ACDAddrEv getAgentAddress getAgentTerminal getState getTrunks ACDAddrLoggedOffEv ACDAddrLoggedOnEv ACDAddrNotReadyEv ACDAddrReadyEv ACDAddrUnknownEv ACDAddrWorkNotReadyEv ACDAddrWorkReadyEv AgentTermBusyEv getACDAddress AgentTermEv Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1612 Cisco Unified JTAPI Classes and Interfaces Call Center Events Package