McDewey

CiscoUnifiedJTAPI support Method names Class names Yes getActiveRouteSessions Yes getRouteCallback Yes registerRouteCallback Yes reRouteEvent RouteCallback Yes routeCallbackEndedEvent Yes routeEndEvent Yes routeEvent Yes routeUsedEvent Yes endRoute RouteSession Yes getCause Yes getRouteAddress Yes getState Yes selectRoute Call Center Capabilities Package The following table lists each JTAPI interface in the JTAPI Call Center Capabilities Package followed by the associated method(s), and whether the classes are supported by the Cisco Unified JTAPI implementation. CiscoUnifiedJTAPI support Method names Class names canGetACDManagerAddress ACDAddressCapabilities canGetLoggedOnAgents canGetNumberQueued canGetOldestCallQueued canGetQueueWaitTime canGetRelativeQueueLoad canGetACDManagerConnection ACDConnectionCapabilities canGetACDAddresses ACDManagerAddressCapabilities canGetACDConnections ACDManagerConnectionCapabilities canHandleAgents AgentTerminalCapabilities Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1611 Cisco Unified JTAPI Classes and Interfaces Call Center Capabilities Package