/mcpThe table above shows JTAPI events for the local connection: that is, for the application endpoint. TheactualJTAPI meta event stream contains events that describe the state of the calling party. Note Cisco Unified Communications Solutions RTP Implementation The Cisco Unified Communications Solutions architecture puts a premium on performance, and thus Cisco Unified Communications Solutions phones and gateways do not implement some of the features of RTP and its often-associated real-time control protocol (RTCP). To ensure its compatibility, applications must consider the following points: • Because RTCP is not supported. Cisco Unified Communications Solutions endpoints will not send RTCP messages, and they will ignore any such messages that are sent to them. • Cisco Unified Communications Solutions endpoints do not currently make use of the synchronization source (SSRC) field in the RTP header. Applications must not multiplex RTP streams by using the SSRC field, or phones and gateways may not correctly decode and present the media. Recording Introduction New regulations require organizations to archive contact interactions to meet compliance directives and Contact Centers need to guarantee the quality of service their Agents provide. Cisco’s Recording feature enables organizations to archive the conversation of two or more parties for review, analysis, and/or legal compliance. The recording feature lets applications record conversations on any observed address. Three recording configurations are available: • No recording • Automatic recording: The system initiates a recording session and streams media to the configured recording device whenever a call goes to a connected state. • Application-controlled recording: If application-controlled recording is configured on an address, the application can start and stop recording. The call must exist in the connected state before the application can start recording. The ability to record calls was introduced in Unified Communications Manager Release 6.0 with phone-based built-in bridge (BIB) recording. Cisco IP Phones were instructed to send copies of conversations to supervisors and recorders. In Release 8.0, Encrypted media (sRTP) support was added and was expanded to have the information sent to recorders (meta-data) in Release 8.6(2). With Release 9.0 selective user controlled recording was added to the feature In Unified Communications Manager Release 10.0(1), the recording feature is enhanced so that Dynamic combinations of Cisco Gateways and IP Phone are instructed to send copies of conversations to recorders based on call flows, participants, and media requirements. Also, recording Serviceability counters and alarms Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 144 Features Supported by Cisco Unified JTAPI Cisco Unified Communications Solutions RTP Implementation