McDewey

Call information / Notes Event Agent This is a basic call Calling = 1000 (Customer) Called = 2000 (Agent) GC1 - CallActiveEvent GC1 - ConnCreatedEvent (1000) GC1 - ConnConnectedEvent (1000) GC1 - CallCtlConnInitiatedEv (1000) GC1 - TermConnCreatedEvent (Term of 1000) GC1 - TermConnActiveEvent (Term of 1000) GC1 - CallCtlTermConnTalkingEv (Term of 1000) GC1 - CallCtlConnDialingEv (1000) GC1 - CallCtlConnEstablishedEv (1000) GC1 - ConnCreatedEvent (2000) GC1 - ConnInprogressEvent (2000) GC1 - CallCtlConnOfferedEv (2000) GC1 - ConnAlertingEvent (2000) GC1 - CallCtlConnAlertingEv (2000) GC1 - TermConnCreatedEvent (Term of 2000) GC1 - TermConnRingingEvent (Term of 2000) GC1 - CallCtlTermConnRingingEv (Term of 2000) GC1 - ConnConnectedEvent (2000) GC1 - CallCtlConnEstablishedEv (2000) GC1 - TermConnActiveEvent (Term of 2000) GC1 - CallCtlTermConnTalkingEv (Term of 2000)

1. Customer dials the Agent No BIB call is created. JTAPI throws a ResourceUnavailableException with text as "Unable to allocate built in bridge resource". The call continues as normal.
2. The application gets the TerminalConnection for 2000 on GC1and invokes addMediaStream( "5000", "2000" ). The primary call is cleaned up. GC1 - TermConnDroppedEv (Term of 2000) GC1 - CallCtlTermConnDroppedEv (Term of 2000) GC1 - ConnDisconnectedEvent (2000)
3. The agent finishes the conversation and ends the call. API for Exposing Built-in-Bridge Status Phone TermA, CTI port TermB, and RoutePoint TermC are in application’s control list. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 766 Message Sequence Charts API for Exposing Built-in-Bridge Status