McDewey

Scenario Two Agent Greeting Stop Success Call information / Notes Events Agent Ev.getIVRCall() = Call for CG2. GC1 - CiscoMediaStreamStartedEv (2000)

1. Customer calls the agent and the agent answers. Application invokes addMediaStream(). The Agent Greeting is cut short. The BIB call is cleaned up. Ev.isSuccessful() = true. The call continues as normal. GC2 - CallCtlTermConnDroppedEv (Term of 5000) GC2 - ConnDisconnectedEvent (5000) GC2 - CallCtlConnDisconnectedEv (5000) GC2 - CallInvalidEvent (5000) GC2 - CallObservationEndedEv GC1 - CiscoMediaStreamEndedEv (2000)
2. While the greeting is played, the application invokes removeMediaStream(). The primary call is cleaned up. GC1 - TermConnDroppedEv (Term of 2000) GC1 - CallCtlTermConnDroppedEv (Term of 2000) GC1 - ConnDisconnectedEvent (2000) GC1 - CallCtlConnDisconnectedEv (2000) GC1 - TermConnDroppedEv (Term of 1000) GC1 - CallCtlTermConnDroppedEv (Term of 1000) GC1 - ConnDisconnectedEvent (1000) GC1 - CallCtlConnDisconnectedEv (1000) GC1 - CallInvalidEvent GC1 - CallObservationEndedEv
3. The agent finishes the conversation and ends the call. Scenario Three Agent Greeting Start Failure: Resource Unavailable Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 765 Message Sequence Charts Message Sequence Charts