/mcpmoving some of the administrative workloads to the Webex cloud while still maintaining their on-premises calling workload. CCUC is supported with the following Cisco UC on-premises collaboration products: • Cisco Unified Communications Manager / Session Management Edition (SME) • Cisco Unified Communications Manager IM & Presence Service • Cisco Unity Connection • Cisco Emergency Responder
Note All CCUC services and features are not supported on all UC products.
CCUC appears as another workflow within Control Hub and for any deployed on-premises application that is enabled with CCUC, it provides in-depth analytics, system visibility, and troubleshooting tools including: • Analytics insights − Service Experience – audio quality, call volume and status, and traffic trends − Asset usage –inventory of endpoints and headsets including call usage and adoption − Traffic Analysis – call traffic trends related to locations, call types, call volume and hunt group usage − Capacity analysis – trunk usage and utilization • Certificate management – single place to view and manage certs for all on-premises Unified Communications apps across multiple clusters and UC applications • Operational dashboard – near real-time view of calls (poor and failed calls) • WebRTMT – web-based client for UC troubleshooting • Troubleshooting – Unified CM signaling and calling issues