McDewey

Revised: December 5, 2025 Call Recording Examples for Network-Based and Phone-Based Recording Recording Overview This document contains use case examples and call flows for Cisco Unified Communications Manager's Call Recording feature. Cisco Unified Communications Manager offers IP phone-based or network-based recording: • In IP phone based recording, recording media is sourced from the phone. The phone forks two media streams to the recording server. • In network-based recording, recording media can be sourced from either the phone or the gateway. When you implement network-based recording, the gateway in your network must connect to Cisco Unified Communications Manager over a SIP trunk. Configuration For more details on Call Recording, including configuration steps, see the "Recording" chapter of the Feature Configuration Guide for Cisco Unified Communications Manager for release 10.5(2) or greater at https://www.cisco.com/c/en/us/support/ unified-communications/unified-communications-manager-callmanager/products-installation-and-configuration-guides-list.html. With Release 10.0(1), see the "Monitoring and Recording" chapter of the Features and Services Guide for Cisco Unified Communications Manager. Note Network-Based Recording Call Flow Examples This section contains network-based recording call flow examples. IP Phone to IP Phone - Both Enabled For Recording In this use case, Gateway is preferred, but the phone is selected. • 1–3. An IP phone calls another IP phone • 4–5. Two recording sessions are started automatically from both IP phones. The recording media source for both phones is Gateway Preferred. Since the gateway is not in the call flow Cisco Unified Communications Manager selects the IP Phones to fork the media to the recorder. 2