/mcpor Others), QoS information, duration for which the call lasted (in seconds), and the charge for the call, based on the rating engine configuration in CAR for all calls over a chosen period. Step 7 In the Available Reports field, choose an automatically generated report (if available) and go to Step 17, on page 68 or use the default Generate New Report and go to Step 8, on page 68. Note You can only choose the automatically generated report if you are logged in as a CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager. Step 8 Choose the date range for the period for which you want to see call information. Step 9 If you are a manager, continue with Step 10, on page 68; otherwise, if you are a CAR administrator, continue with Step 14, on page 68. Step 10 To choose all of your direct reports, check the Select All Reportees check box. The List of Reportees shows your direct reports. Note Click Down to view your direct reports. Use the Up and Down to move up and down the report chain information. Step 11 To choose individual reportees, choose the reports that are shown in the List of Reportees. Step 12 Click Add. The department bill includes only users who are listed in the Selected Reportees box. Step 13 To see the reportees under a particular user, choose the user and click Down. Step 14 If you are a CAR administrator, check the Select All Users check box to include all users. If you are a manager, proceed to Step 16, on page 68. Step 15 To specify individual users, enter the user ID of the individual that you want to include in the report in the User ID field. Click Add. You can also use a provided user search function. See the Search Users, on page 64, for instructions on using the search feature. Step 16 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 17 Click View Report. Step 18 Click Send Report. If you want to mail the report, perform the procedure that is described in the Mail Reports, on page 63. Top N User Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 68 CDR Analysis and Reporting Top N User Reports