/mcpGenerate Top N by Number of Calls Reports This section describes how to generate, view, or mail reports about the top calls when classified by volume. Procedure Step 1 Perform one of the following tasks: a) Choose Top N > By Number of Calls, if you are a manager. b) Choose User Reports > Top N > By Number of Calls, if you are a CAR administrator. Step 2 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types. Table 21: Top N by Number of Calls Call Types Description Call Type Outgoing calls that originate on one Unified Communications Manager network, go out through a trunk, and terminate on a different Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an OnNet call if it is configured as such in the CAR dial plan configuration window. See Set Up Dial Plan, on page 31. On Net Calls, including intracluster calls, that originate in the Unified Communications Manager network and end in the same Unified Communications Manager network (no gateways or trunks are used). Internal Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. Local Long-distance calls that originate in the Unified Communications Manager network going out through the PSTN. Long Distance International calls that originate in the Unified Communications Manager network and go out through the PSTN. International Inbound calls that originate outside the Unified Communications Manager network, enter through a gateway, and go into the Unified Communications Manager network. Incoming Inbound calls that originate outside the Unified Communications Managernetwork, enter the Unified Communications Manager network through a gateway, and transfer outbound from the Unified Communications Manager network through a gateway. Tandem All other outgoing calls, such as toll-free numbers or emergency calls such as 911. Others Step 3 In the Report Type field, choose a report type as described in the following table. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 73 CDR Analysis and Reporting Generate Top N by Number of Calls Reports