/mcpTo remove a manager from the Selected Manager(s) list, highlight the ID and click Remove. To remove all managers from the list, click Remove All. Generate Assistant Call Usage Assistant Reports This section describes how to generate an assistant call usage report for Cisco Unified Communications Manager Assistant. Only CAR administrators can generate these reports. Procedure Step 1 Choose User Reports > CiscoUnified Communications Manager Assistant > Assistant Call Usage. The Call Usage for Assistant window displays. Step 2 From the Report Type drop-down list, choose either Summary or Detail. Step 3 From the Calls handled by drop-down list, choose Assistant, Assistant for Manager, or Assistant & Assistant for Manager. Step 4 Choose the date range for the period for which you want to see call information. Step 5 In the Select Assistant(s) box, either check the Select All Assistant(s) check box and enter an assistant ID or click Select Assistant(s) link to search for an assistant ID and enter the ID(s) in the Assistant Id field. Step 6 Click Add. The ID that you chose displays in the Selected Assistant(s) box. Step 7 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 8 Click View Report. Step 9 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63 . Note To remove a manager from the Selected Assistant(s) list, highlight the ID and click Remove. To remove all assistants from the list, click Remove All. Step 10 When you have added all users, click Close in the User Search window. IP Phone Service User Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 76 CDR Analysis and Reporting Generate Assistant Call Usage Assistant Reports