McDewey

• Individual users - Generate a billing report for their calls. You may have access restrictions to view some reports depending on your job function. Note Generate IP Phone Services Reports Only CAR administrators can generate the Cisco IP Phone Services report. You can generate a report that shows chosen Cisco IP Phone services, the number of users who are subscribed to each of the chosen services, and the subscription percentage for each of the chosen services. Use the following instructions to generate a report that shows the usage of one of the following specific Cisco Unified IP Phone services: • Missed calls • Received calls • Placed calls • Intercom calls • Personal directory • Corporate directory • Extension mobility Procedure Step 1 Choose User Reports > Cisco IP Phone. The Cisco IP Phone window displays a list of all Cisco Unified IP Phone services that have been configured in the system. Step 2 In the List of Cisco IP Phone area, choose the services that you want to include in the report. Step 3 Click the right arrow to add the chosen service to the Selected Cisco IP Phone box. The report includes all services that are listed in this box when you generate it. Step 4 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 5 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Review User Reports Results This chapter describes report output information for each CAR user report. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 77 CDR Analysis and Reporting Generate IP Phone Services Reports