/mcpNote You can generate a report for up to 15 gateways at a time. If you select more than 15 gateways, you will see the message “Select 15 or fewer gateways to generate a new report.” Step 10 Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box. The gateway that you chose displays in the Selected Gateways box. Step 11 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 12 Click View Report. Step 13 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Generate QoS by Call Types Reports Only CAR administrators generate the QoS by Call Types report. The report provides jitter, latency, and lost packet information for a period that is specified for all calls of a chosen type. This section describes how to generate, view, or mail QoS information about all calls of a certain type. Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Unified Communications Manager system. Caution Procedure Step 1 Choose System Reports > QoS > By Call Types. The QoS based on Call Types window displays. Step 2 In the Generate Report field, choose a time as described in the following table. Table 37: Generate Report Fields Description Parameter Displays the percentage of the calls, for each call type, that satisfies the QoS criteria for the period that you specify in Step 7, on page 104. The percentage results show for an hour of the day. Hour of Day Displays the percentage of the calls, for each call type, that satisfies the QoS criteria for the period that you specify in Step 7, on page 104. The percentage results show for a day of the week. Day of Week Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 102 CDR Analysis and Reporting Generate QoS by Call Types Reports