/mcpInformation SFTP Server These SFTP servers are provided by a third party and are not officially supported by Cisco TAC. Version compatibility is on a best effort basis to establish compatible SFTP versions and Unified Communications Manager versions. Note These products have not been tested by Cisco and we cannot guarantee functionality. Cisco TAC does not support these products. For a fully tested and supported SFTP solution, use Cisco Prime Collaboration Deployment or a Technology Partner. SFTP Server from another Third Party Roles CAR provides reporting capabilities for three levels of users: • Administrators use all the features of CDR Analysis and Reporting; for example, they can generate system reports to help with load balancing, system performance, and troubleshooting. • Managers can generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users can generate a billing report for calls. Any user can act as a CAR administrator. Users who have been identified as CAR administrators have full control over the CAR system. The administrator can modify all the parameters that relate to the system and the reports. CAR requires a minimum of one administrator. You set up administrators, managers, and users in Cisco Unified CM Administration. For more information, see the Generate CAR Users, on page 25. Reports From CAR, you can generate reports on demand, or if you are an administrator, you can schedule reports for an automatic generation. You can view reports in Comma Separated Values (CSV) format or Portable Document Format (PDF). If you choose PDF, you must have Adobe Acrobat Reader that installed on your PC. Report Information For all CAR reports that show the pattern for Hour of Day, Day of Week, and Day of Month, the charts and tables get shown according to the following conditions: • When no records match the time range that is specified (hour of the day, day of the week, or day of the month) in the search criteria, the report displays a value of 0.00 for all the days/hours. • If all records that are returned have a value of 0.00, CAR does not display the charts. CAR displays the charts if any record contains a non-zero value. • When records get generated (for at least one day in the chosen date range) and the number of days that is chosen is more than the number of days that the report can show (more than seven for weekly and Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 11 CDR Analysis and Reporting Roles