McDewey

Description Call Type International calls that originate in the Unified Communications Manager network and go out through the PSTN. International Inbound calls that originate outside the Unified Communications Manager network, enter through a gateway and go into the Unified Communications Manager network. Incoming Inbound calls that originate outside the Unified Communications Manager network, enter the Unified Communications Manager network through a gateway and transfer outbound from the Unified Communications Manager network through a gateway. Tandem All other outgoing calls, such as toll-free numbers or emergency calls such as 911. Others Step 4 If you chose Generate New Report, choose the date range of the period for which you want to generate the report. Step 5 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 6 Click View Report. Step 7 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Generate Gateway Utilization Reports Only CAR administrators generate the Gateway Utilization report. The report provides an estimate of the utilization percentage of the gateway for the period and not the exact utilization. For example, the system calculates the utilization of a gateway between 11hrs-12hrs, as the (sum of the duration of the calls that used the gateway in that hour / (maximum duration seconds in an hour * maximum number of ports in a gateway

• number of days between the fromDate and toDate selected) * 100). Similarly, to get a utilization for the whole day, the system calculates the utilization as mentioned for each hour. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. In the case of weekly utilization reports, the system calculates the utilization as ((sum of the duration of the calls that used the gateway in a day) / (maximum duration seconds in each day * number of each day between the fromDate and toDate selected * maximum number of ports in a gateway) * 100). In the case of monthly utilization reports, the system calculates the utilization as ((sum of the duration of the calls that used the gateway in a day) / (maximum duration seconds in each day * number of each day between the fromDate and toDate selected * maximum number of ports in a gateway) * 100). Reports generate for each gateway that is chosen. For calculation of the utilization of H.323 gateways, the system uses the port numbers from the CAR Gateway Configuration window. To find this window, choose System > System Parameters > Gateway Configuration. You cannot take port details for H.323 gateways from the Unified Communications Manager database because Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 143 CDR Analysis and Reporting Generate Gateway Utilization Reports