McDewey

Description Field Number of calls presented and received at the specified time duration/day. Number of calls received = Number of calls handled

• Number of calls abandoned + Number of calls Forwarded due to no Answer + Number of calls Forwarded due to Busy + Number of calls Failed. No.of Calls Presented/Received Number of calls answered. No.of Calls Handled/Answered Number of calls that went on/off hook but were never connected or answered. No.of Calls Abandoned (Not Answered nor Redirected) Number of calls that were forwarded due to no reply. No.of Calls Forwarded due to no Answer (FONA) Number of calls that were forwarded since the receiving end was busy. No.of Calls Forwarded due to Busy (FOB) Number of calls that failed to go through. No.of Calls Failed Lists the name of the available Hunt Pilots. Hunt Pilot Name List the line numbers of the hunt members. Line Number Figure 32: Hunt Pilot Summary Report, on page 168 displays sample output of the Hunt Pilot Summary report in PDF format. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 167 CDR Analysis and Reporting Hunt Pilot Summary Report Results