McDewey

IP Phone to IP Phone IP Phone to Mobile Phone Parking Lot to Desk Phone Field SEP001FCAE90001 SEP001FCAE90001 SEP001FCAE90001 origDeviceName SEP001FCAE90022 BOTSARAH SEP001FCAE90022 destDeviceName 2500 2500 2500 finalCalledPartyNumber huntPilotDN mobileCallingPartyNumber 2145551234 finalMobileCalledPartyNumber origMobileDeviceName BOTSARAH destMobileDeviceName 0 0 0 origMobileCallDuration 10 15 0 destMobileCallDuration 5096 0 0 mobileCallType Native Call Queuing The Native Call Queuing feature provides an enhanced capability to handle incoming calls to a hunt pilot number. Unified Communications Manager provides call queuing natively to users so that callers can be held in a queue until hunt members are available to answer them. Callers in a queue receive an initial greeting announcement followed by music on hold or tone on hold. If the caller remains in a queue for time, a secondary announcement is played at a configured interval until the call can be answered—or until the maximum wait timer expires. Native Call Queuing Example Unified Communications Manager cluster has four IP Phones: DN 1000, 1001, 1002, and 1003. A hunt pilot (HP) 2000 is created with line group DN 1000 associated with it. So, this hunt pilot 2000 can only handle one call. Now, Check the “Queuing” enabled flag on the hunt pilot 2000 configuration page. Set the “Max Call Waiting Timer” to be 30 seconds, and select “Route the call to this destination” to be DN 1003. Ideally, if a caller has been put into that queue for 30 seconds, then it will be routed to DN 1003. 1. DN 1001 calls HP 2000, and 1000 answers the call. 2. DN 1002 calls HP 2000. Since the agent is busy, call is queued. 3. After 30 seconds, call is routed to DN 1003. . 4. DN 1003 answers the call. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 337 CDR Records Native Call Queuing