/mcpDate: Thu, 10 Jan 2019 06:22:08 GMT From: "1020" sip:1020@10.77.29.46;tag=e0899d9508fc00064e7fc5d0-264cc0f8 Content-Length: 0 User-Agent: Cisco-CP9971/9.4.2 User-Agent: Cisco-CP9971/9.4.2 To: sip:1@10.77.29.46;tag=38869~03b645d3-522f-428d-a380-425f3fdaed66-28473124 Call-ID: e0899d95-08fc0003-44f9a213-39b10eeb@10.77.36.21 Via: SIP/2.0/TCP 10.77.36.21:51918;branch=z9hG4bK7a47320e CSeq: 102 BYE Headset-Stat: SN=AAA111BBB222, Metrics="Key=value;Key1=Value1Key=value;" Max-Forwards: 70 RTP-RxStat: Dur=13,Pkt=657,Oct=113004,LatePkt=0,LostPkt=0,AvgJit=1,VQMetrics="MLQK=4.5000;MLQKav=4.5000; MLQKmn=4.5000;MLQKmx=4.5000;MLQKvr=0.95;CCR=0.0000;ICR=0.0000;ICRmx=0.0000;CS=0;SCS=0" CMRs for Headsets Unified Communications Manager stores the call diagnostics details for Headsets. The details include call quality, packets lost, packets received, jitter, delay, and so on. Whenever there is a call between two phones using headsets, the diagnostics records for both the headsets populates separately in a column ‘Headset-Stat’. You can view the Serial Number and Metrics of the particular Headset used. Example The following example shows the sample BYE message for Headsets: BYE sip:1@10.77.29.46:5060;transport=tcp SIP/2.0 RTP-TxStat: Dur=13,Pkt=658,Oct=105280 Date: Thu, 10 Jan 2019 06:22:08 GMT From: "1020" sip:1020@10.77.29.46;tag=e0899d9508fc00064e7fc5d0-264cc0f8 Content-Length: 0 User-Agent: Cisco-CP9971/9.4.2 User-Agent: Cisco-CP9971/9.4.2 To: sip:1@10.77.29.46;tag=38869~03b645d3-522f-428d-a380-425f3fdaed66-28473124 Call-ID: e0899d95-08fc0003-44f9a213-39b10eeb@10.77.36.21 Via: SIP/2.0/TCP 10.77.36.21:51918;branch=z9hG4bK7a47320e CSeq: 102 BYE Headset-Stat: SN=AAA111BBB222, Metrics="Key=value;Key1=Value1Key=value;" Max-Forwards: 70 RTP-RxStat: Dur=13,Pkt=657,Oct=113004,LatePkt=0,LostPkt=0,AvgJit=1,VQMetrics="MLQK=4.5000;MLQKav=4.5000; MLQKmn=4.5000;MLQKmx=4.5000;MLQKvr=0.95;CCR=0.0000;ICR=0.0000;ICRmx=0.0000;CS=0;SCS=0" Set Up CMRs You can configure CMRs on the Service Parameters Configuration window in Cisco Unified CM Administration. 1. To access the Service Parameters Configuration window, open Cisco Unified CM Administration and choose System > Service Parameters. 2. Choose Advanced button. 3. Select the Call Diagnostics Enabled parameter. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 369 CMR Records CMRs for Headsets