McDewey

For additional information on these alarms and recommended action, see the alarm definitions at Cisco Unified Serviceability > Alarm > Definitions > CARAlarmCatalog. CAR System Database You can configure CAR to notify you when the CAR database size exceeds a percentage of the maximum number of records. You can set the message and the maximum number of records and specify the alert percentage. You can configure the system to maintain the CAR database size between the low water mark and the high water mark values that you configure through the Configure Automatic Database Purge window. When the database size reaches the low water mark, CAR sends an alert to the user. When the database size reaches the high water mark, the system deletes records based on the deletion age and sends an e-mail. To configure the CAR system database, go to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System or Report Config. Purge CAR Database This section describes how to manually purge selected records from the CAR database and how to delete all of the CAR data and reload the database with new CDR data. You may want to reload the database to reclassify calls after dial-plan updates, user-device association changes, call rate changes, and so on. Before you begin to manually purge data, disable the CDR Loader. 1. Choose System > Scheduler > CDR Load. 2. Chosse either of the following: • Disable Loader - check the Disable Loader check box and click the Update. Enable CDR loading to load the data into CAR. Changes take effect at midnight. You can force the change to take effect immediately by stopping and restarting the CAR Scheduler service. • Enable Loader - uncheck the Disable Loader check box. Manual purging of the CDRs gets stopped if the CAR Web Service is stopped during the manual purge process. Manual purging cannot begin again until the CAR Web Service restarts. Then you must begin the manual purge process again. There are two ways to intentionally stop the CAR Web Service: • Deactivate the CAR Web Service in the Serviceability Service Activation window (Cisco Unified Serviceability > Service Activation). • Stop the CAR Web Service in the Feature Services window of the Serviceability Control Center (Cisco Unified Serviceability > Tools > Control Center - Feature Services). The CDR Loader cannot begin again until either the CAR Web Service or the CAR Scheduler gets restarted. A CAR administrator can no longer generate CAR reports when a manual purge of the CAR database is in process or CDR records are reloading. The following error message displays when you try to run reports during these processes: 10023: Manual Purge/Reload is in process. Please run the reports once the Manual Purge/Reload is over. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 43 CDR Analysis and Reporting CAR System Database