McDewey

Generate Individual Bills Reports Before you can configure the Individual Bills report, you must ensure that a device with an assigned Owner User ID exists in Cisco Unified CM Administration for each user that included in the report. Use the following procedure to create the Owner User IDs: Procedure Step 1 In Cisco Unified CM Administration, choose Device > Add a New Phone > Phone > Phone Configuration. Step 2 Add the information for the device and the user. Note If the Extension Mobility feature enabled on the device and the user logs in to the phone and places a call, the User ID that gets recorded in the CDRs matches the logged in User ID. If extension mobility is not enabled on the device, the User ID that gets recorded in the CDRs equals the “Owner User ID” that is configured for the device. In the situation were neither the User ID nor the Owner User ID is configured (that is, extension mobility is not enabled, and the Owner User ID is not configured), the User ID field in the CDRs gets recorded as blank. CAR uses the default User ID of “_unspecified user” when it loads the CDRs, and the CDRs do not appear in the Individual Bills User reports because no user by the name “_unspecifieduser” exists in the Cisco Unified CM database. If you look for the reports for a particular end user in the directory, either the User ID for the particular end user must be configured as the Owner User ID for the device, or the particular end user must have logged in to the device with the extension mobility feature enabled. You are now ready to configure the Individual Bills report. Step 3 Perform one of the following tasks: a) Choose Bills > Individual, if you are a user or manager. b) Choose User Reports > Bills > Individual, If you are a CAR administrator. Step 4 Choose Summary or Detail in the Report Type field. Summary reports - Provides a summary of all calls for a chosen period, including the call classification (Internal, Local, Long Distance, International, or On Net), the QoS information, the total number of calls that were made, and the charges that were incurred. Detailed reports - Provides the date of the call, origination time of the call, origination number (calling number), destination number (called number), call classification (On Net, Internal, Local, Long Distance, International, or Others), QoS information, duration of time for which the call lasted (in seconds), and the charge for the call, based on the rating engine configuration in CAR for all calls over a chosen period. Step 5 Choose an automatically generated report (if available) and go to Step 8, on page 67 or use the default Generate New Report and go to Step 8, on page 67Step 6, on page 67 In the Available Reports field. Note You can only choose the automatically generated report if you are logged in as CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager or individual user. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 66 CDR Analysis and Reporting Generate Individual Bills Reports